Privacy Policy (TopGun Automotive Solutions LLC / topgunzauto.com)

Effective Date: January 21, 2026

Last Updated: June 13, 2026

TopGun Automotive Solutions LLC (“TopGun,” “we,” “us,” or “our”) operates the website https://topgunzauto.com (the “Site”) and related software applications and services (including our shop operating system, CRM, automation, and marketing programs) (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our Services.

Company / Contact

  • Business Name: TopGun Automotive Solutions LLC
  • Address: 4234 Cedar Trail, Houston, TX 77059, USA
  • Support Email: training@topgunzauto.com
  • Phone: +1 (832) 420-3967

1) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

  • Lead / demo request info: shop name, owner name, email, phone number, location (optional), notes (optional).
  • Account info: name, email, password (encrypted), role and permissions (if you create an account).
  • Billing info: billing contact details and payment-related information (processed by payment providers; we typically do not store full card numbers).
  • Communications: messages you send us (email, chat, forms), support requests, and feedback.

B. Information collected automatically

  • Device & usage data: IP address, browser type, pages viewed, referring/exit pages, timestamps, clicks, and general analytics.
  • Cookies & similar technologies: used for site functionality, analytics, and to improve user experience.

C. Information processed on behalf of customers (where applicable)

If an automotive shop uses our platform, the shop may upload or connect customer/contact data (e.g., customer names, phone numbers, vehicle details, appointment or repair order info). In those cases, the shop is typically the “controller” of that data and we process it to provide the Services.

D. Information from Social Media Integrations (Connected Accounts)

If you connect your third-party social media accounts (including Facebook, Instagram, YouTube, Pinterest, LinkedIn, TikTok, and X/Twitter) to the TopGun platform, we may collect and process:

  • Authentication Data: OAuth access tokens, refresh tokens, and authentication credentials.
  • Profile Information: Public profile name, display name, handle/username, profile picture URLs, and email addresses.
  • Social Content & Media: Post captions, messages, tags, comments, images, videos, PDF documents, and polls that you create, schedule, or publish through the platform.
  • Engagement & Analytics Metrics: Total reach, impressions, views, comments count, reactions/likes, shares count, and profile follower growth stats.

2) How We Use Information

We use information to:

  • Provide, operate, and improve the Services (CRM, messaging, automation, DVIs, reporting, and marketing programs).
  • Respond to inquiries, schedule demos, and provide customer support.
  • Send administrative messages (service updates, security alerts, billing notices).
  • Send marketing communications only when you opt in (you can opt out anytime).
  • Analyze usage, troubleshoot, prevent fraud/abuse, and maintain security.

3) How We Share Information

We may share information:

  • With service providers who help us run the Services (hosting, analytics, communications, payment processing, customer support).
  • With Third-Party Social Media Networks: When you use our scheduling or posting features, your content (text, images, videos, PDFs, and polls) is transmitted directly to the third-party platforms you select (including Facebook, Instagram, YouTube, Pinterest, LinkedIn, TikTok, and X/Twitter) to execute your publishing request. This sharing is governed by the respective privacy policies of those networks.
  • For legal and compliance reasons (to comply with law, enforce terms, protect rights, safety, and security).
  • In business transfers (merger, acquisition, or asset sale), subject to appropriate protections.

Mobile / SMS Non-Sharing (A2P Required)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information are excluded from being shared with third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4) SMS/Text Messaging & Consent

A. TopGun Platform Communications

If you provide your phone number and opt in to communications from TopGun Automotive Solutions LLC, we may send marketing and/or non-marketing text messages (e.g., demo scheduling, account/service updates, reminders, support). Consent is not required to purchase. Message frequency may vary. Message & data rates may apply. You can opt out anytime by replying STOP.

(Your opt-in forms should include the required consent language and link to this Privacy Policy and the Terms & Conditions in the form footer.)

B. Vehicle Owner SMS Notifications (Shop Customers)

If you are a vehicle owner whose phone number was collected by an automotive repair shop using the TopGun platform, the following applies:

Your phone number and consent are collected by the repair shop through their digital booking form or check-in process solely to send you transactional SMS messages related to your active vehicle repair, including:

  • Appointment confirmations and reminders
  • Digital Vehicle Inspection (DVI) report notifications with a secure review link
  • Repair estimate notifications with a digital authorization link
  • Vehicle service status updates
  • Two-way messages from your service advisor

Your consent is always explicit — you will have checked an unchecked consent checkbox on the booking or check-in form before any messages are sent.

We never:

  • Share your SMS opt-in data or consent with any third parties
  • Share your phone number with affiliates for marketing or promotional purposes
  • Send promotional or marketing messages without separate explicit consent

To opt out: Reply STOP to any message at any time. Reply HELP for support or contact training@topgunzauto.com.

Message frequency varies based on your active repair order, typically 2–5 messages per visit. Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.

5) Cookies & Tracking

We use cookies and similar technologies to:

  • Remember preferences and improve site functionality
  • Understand site performance and visitor behavior (analytics)

You can control cookies through your browser settings.

6) Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.

8) Your Choices

Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information. You may also opt out of marketing communications at any time (email unsubscribe links and SMS STOP).

9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.

10) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date.

11) Contact Us

Questions? Contact: training@topgunzauto.com or +1 (832) 420-3967.