Refund Policy

This policy explains when you can get your money back from TopGun Automotive Solutions LLC, trading as Top Gun Solutions. It covers four different things, and they work differently:

• physical products bought through our online store;
• ongoing marketing and management retainers, including monthly subscriptions bought on this website;
• software development and other project work, including deposits and one-off services bought on this website;
• training — courses, workshops and the Founder Program.

It forms part of our Terms & Conditions. Nothing here takes away rights you have under consumer law.

You may return an unused product within 30 days of delivery for a refund of the product price.

To be accepted, the item must be:

• in the condition you received it, unused and undamaged;
• in its original packaging, with any manuals, cables and accessories;
• accompanied by proof of purchase — your order number is enough.

We may reduce a refund to reflect a drop in value caused by handling beyond what is needed to check the item, or refuse a return outright if the item comes back damaged or incomplete.

Items we cannot take back

• Custom, personalised or made-to-order items.
• Branded uniforms, printed materials and vehicle wraps produced to your artwork — once printed, these have no resale value.
• Items returned after the return window has closed.
• Items damaged by misuse, incorrect installation or normal wear.

Custom and printed items are still covered if they arrive faulty or do not match the proof you approved — see below.

1. Email ceo@topgunzauto.com with your order number, the item, and the reason for the return.
2. We will confirm whether the return is accepted and send you return instructions. Please do not ship anything back before you have those — unannounced returns are difficult to match to an order.
3. Send the item back, packed well enough to survive the trip, and keep the tracking number.

Return shipping is paid by us when the item is faulty, incorrect or arrived damaged. For a change of mind, return shipping is yours. Until the item reaches us it remains your responsibility, so use a tracked service.

Tell us within 7 days of delivery if an item arrives damaged, faulty, or is not what you ordered. Photographs of the item and the packaging help enormously and usually let us resolve it the same day.

For these, you choose: a replacement, or a full refund including the original shipping cost. We pay the return shipping.

Manufacturer warranties, where they exist, apply in addition to this policy and do not replace it.

• Refunds go back to the original payment method, through PayPal. We cannot refund to a different card or account.
• We process approved refunds within 5 business days of receiving and inspecting the return, and email you when it is done.
• How quickly the money appears is then up to PayPal and your bank, typically a few more business days.
• Original shipping charges are refunded when the return is our fault, and not refunded for a change of mind.

Email us as soon as possible. If the order has not been dispatched we will cancel it and refund it in full. If it has already gone out, treat it as a return.

Monthly marketing, social media and management retainers are paid in advance for a period of work. Because the team, the schedule and the media buying are committed at the start of each period:

• Monthly fees are not refundable once that month’s work has begun.
• You can cancel at any time — from your PayPal account for a subscription bought on this website, or by emailing ceo@topgunzauto.com. Cancelling stops future charges. It is not a refund of the month already running.
• A retainer bought on this website at a starting (“from”) price is scoped with you on your kickoff call. If the scoped price is more than you want to spend, tell us before work begins: the subscription is cancelled, and the deposit charged at checkout — or, where there was no deposit, the first month — is refunded in full.
• Apart from that deposit, setup and onboarding fees cover work done at the start — audits, account builds, tracking, creative — and are not refundable once that work has started.
• Advertising spend you have funded but that we have not yet spent is returned to you, less any platform fees already incurred.

If we have not delivered what the proposal promised, say so. We would rather fix it, and if we cannot fix it we will discuss a fair credit or refund for the affected period.

Deposits and one-off services bought on this website

These rules are the terms you accept at checkout. They apply to every payment taken on this website for a service, including a platform deposit that books a scoping meeting.

• Where the published price is a starting figure or an hourly rate, the amount charged is a deposit, not payment in full. It is credited in full against the agreed price (for a platform, against the build fee). We confirm the scope with you on your kickoff or scoping call. If the scoped price is more than you want to spend, tell us before work begins and the deposit is refunded in full. The scoping call itself is what the deposit books; it does not count as work beginning, and it does not make the deposit non-refundable.
• Where the amount charged is the full published price, we tell you before any work starts if we find during onboarding that what you need is materially different, and you can take a full refund instead.

Projects quoted by proposal

Projects are quoted and invoiced against milestones set out in the proposal.

• A deposit taken under a proposal secures a place in the build schedule and covers discovery and planning. It is not refundable once that work has started. This does not apply to a deposit paid on this website, which follows the rules above.
• Milestone payments are for work already completed and are not refundable once the milestone has been delivered for review.
• If you cancel mid-project, you pay for work completed up to that point plus committed third-party costs. Anything you have paid beyond that is refunded.
• If we cancel a project without cause, we refund everything you have paid for work not yet delivered.

Training is paid once, up front, and is delivered either immediately or on a scheduled date. Material you already have access to and a session that has already run cannot be returned in any meaningful sense, so the refund rule for training is not a return window. It is the written guarantee the training was sold under.

The rule

Every training product we publish is sold with a written outcome guarantee, and where the stated outcome is not met, the fee is refunded in full. A full refund is the whole remedy: there is no partial credit, no restocking charge and no clause that lets us keep part of the fee for material you consumed on the way to a result that did not arrive.

That remedy exists only together with the conditions published beside it. Each guarantee is one sentence naming the outcome, the measurement window, who the offer is open to, and what you have to do to qualify — and it is held to as a whole. We will not enforce a condition that was never published, and we cannot pay out on an outcome measured a way your signed agreement does not define.

The guarantees below are the ones in force, printed here from the same source the product pages print them from. If this page and the page you bought on ever read differently, tell us: that is a bug, and the fix is the version that was published when you bought.

The guarantees in force

Each promise below applies to the products listed above it, and to nothing else. The two are different offers on different conditions — neither one is a shorter way of saying the other.

What a training fee does not cover

• Advertising budget, software subscriptions, and any third-party charges the playbook calls for are the attendee's own and are separate from the training fee.
• Travel, accommodation and meals for an in-person workshop are not included in the fee unless the agreement says otherwise.
• Every result above depends on the attendee implementing the work inside the stated windows; training is taught, not done for you, and the done-for-you packages are priced separately.

Claiming under a guarantee

Email ceo@topgunzauto.com with your order or invoice number and the before-and-after revenue records the measurement depends on, inside the claim window your signed terms define. We check the claim against those terms, not against how the quarter felt. Approved refunds are paid the way How refunds are paid describes, back to the original payment method.

Outside the guarantee

A change of mind is not a missed outcome. Once you have been given access to course material, or once a live or in-person session has run, the fee is not refundable on that basis — the guarantee is the route to your money back, and it is a generous one.

Three things are always refunded, guarantee or no guarantee: duplicate purchases; technical faults that stop you reaching material you have paid for and that we cannot fix; and a scheduled session that we cancel or move, where the new date does not work for you and you would rather have the fee back than take a later place. That last one is the same principle as the project rule above: if we are the reason the work did not happen, you do not pay for it.

Strategy calls booked through this site are free. If you have paid for a consultation, you can reschedule or cancel it up to 24 hours beforehand for a full refund. Missed appointments without notice are not refunded, because the time was held for you.

Please talk to us before opening a PayPal dispute or a chargeback with your bank. Almost every case we have seen is a misunderstanding that takes one email to resolve, and a dispute freezes the funds so we cannot refund you even if we want to.

We respond to disputes with the order record, the delivery tracking and our correspondence.

For anything to do with a return, a cancellation or a refund, email ceo@topgunzauto.com with your order number or invoice number. A real person reads it.