Refund Policy

This policy explains when you can get your money back from TopGun Automotive Solutions LLC, trading as Top Gun Solutions. It covers four different things, and they work differently:

• physical products bought through our online store;
• ongoing marketing and management retainers;
• software development and other project work;
• courses and digital products.

It forms part of our Terms & Conditions. Nothing here takes away rights you have under consumer law.

You may return an unused product within 30 days of delivery for a refund of the product price.

To be accepted, the item must be:

• in the condition you received it, unused and undamaged;
• in its original packaging, with any manuals, cables and accessories;
• accompanied by proof of purchase — your order number is enough.

We may reduce a refund to reflect a drop in value caused by handling beyond what is needed to check the item, or refuse a return outright if the item comes back damaged or incomplete.

Items we cannot take back

• Custom, personalised or made-to-order items.
• Branded uniforms, printed materials and vehicle wraps produced to your artwork — once printed, these have no resale value.
• Items returned after the return window has closed.
• Items damaged by misuse, incorrect installation or normal wear.

Custom and printed items are still covered if they arrive faulty or do not match the proof you approved — see below.

1. Email ceo@topgunzauto.com with your order number, the item, and the reason for the return.
2. We will confirm whether the return is accepted and send you return instructions. Please do not ship anything back before you have those — unannounced returns are difficult to match to an order.
3. Send the item back, packed well enough to survive the trip, and keep the tracking number.

Return shipping is paid by us when the item is faulty, incorrect or arrived damaged. For a change of mind, return shipping is yours. Until the item reaches us it remains your responsibility, so use a tracked service.

Tell us within 7 days of delivery if an item arrives damaged, faulty, or is not what you ordered. Photographs of the item and the packaging help enormously and usually let us resolve it the same day.

For these, you choose: a replacement, or a full refund including the original shipping cost. We pay the return shipping.

Manufacturer warranties, where they exist, apply in addition to this policy and do not replace it.

• Refunds go back to the original payment method, through PayPal. We cannot refund to a different card or account.
• We process approved refunds within 5 business days of receiving and inspecting the return, and email you when it is done.
• How quickly the money appears is then up to PayPal and your bank, typically a few more business days.
• Original shipping charges are refunded when the return is our fault, and not refunded for a change of mind.

Email us as soon as possible. If the order has not been dispatched we will cancel it and refund it in full. If it has already gone out, treat it as a return.

Monthly marketing, social media and management retainers are paid in advance for a period of work. Because the team, the schedule and the media buying are committed at the start of each period:

• Monthly fees are not refundable once that month’s work has begun.
• You can cancel with 30 days’ written notice. We keep working, and you keep paying, through the notice period.
• Setup and onboarding fees cover work done at the start — audits, account builds, tracking, creative — and are not refundable once that work has started.
• Advertising spend you have funded but that we have not yet spent is returned to you, less any platform fees already incurred.

If we have not delivered what the proposal promised, say so. We would rather fix it, and if we cannot fix it we will discuss a fair credit or refund for the affected period.

Projects are quoted and invoiced against milestones set out in the proposal.

• Deposits secure a place in the build schedule and cover discovery and planning. They are not refundable once that work has started.
• Milestone payments are for work already completed and are not refundable once the milestone has been delivered for review.
• If you cancel mid-project, you pay for work completed up to that point plus committed third-party costs. Anything you have paid beyond that is refunded.
• If we cancel a project without cause, we refund everything you have paid for work not yet delivered.

Digital products are delivered immediately and cannot be returned in any meaningful sense.

Where a course is sold with a written guarantee, the terms of that guarantee apply and are stated at the point of purchase. Where no guarantee is stated, course fees are not refundable once you have been given access. Duplicate purchases and technical faults that prevent access are always refunded.

Strategy calls booked through this site are free. If you have paid for a consultation, you can reschedule or cancel it up to 24 hours beforehand for a full refund. Missed appointments without notice are not refunded, because the time was held for you.

Where a purchase was funded by a third-party finance provider, any refund is paid to that provider, not to you, and your obligations under the credit agreement continue until they confirm otherwise. Contact us and we will coordinate with them.

Please talk to us before opening a PayPal dispute or a chargeback with your bank. Almost every case we have seen is a misunderstanding that takes one email to resolve, and a dispute freezes the funds so we cannot refund you even if we want to.

We respond to disputes with the order record, the delivery tracking and our correspondence.

For anything to do with a return, a cancellation or a refund, email ceo@topgunzauto.com with your order number or invoice number. A real person reads it.